CRM

DevScope believes that customer relationship management (CRM) requires a holistic approach to improving customer acquisition, retention, and profitability. Every customer interaction—from first contact through post-sales support—should improve insight and help you serve your customers better.

Microsoft Dynamics™ CRM can be your platform for improving sales and customer service, while strengthening customer loyalty. Leveraging the familiar Microsoft Outlook® interface, Dynamics CRM provides a consistent client view at every point of customer interaction.

DevScope industry-specific solutions are built on Dynamics CRM and are tailored to address the unique needs of your organization to help you manage customer relationships. Our Enterprise CRM offerings can provide a cost-effective, integrated, and flexible approach that ensures you get the right information to the right people at the right time across your enterprise. The offerings have the ability to:

Record all customer interactions, from call history to purchasing preferences, and have it at your sales and support staff’s fingertips in real time.
Use powerful analytics tools that help you spot your most profitable customers for up-sell and cross-sell opportunities, and pinpoint areas for operational savings.
Reduce total cost of ownership (TCO) through faster deployment, lower training and operational expenses, scalable functionality, and integration with existing databases, telephony, and infrastructure investments.