DevScope implements CRM in Microfil for integrated customer relationship management
Devscope
March 22, 2008
DevScope implemented an integrated solution for customer relationships management in Microfil. Under this project was the operationalization tools to support the resolution of various needs related to the prospect of managing the whole value chain of the company from a consolidated view of engagement with their customers. The main processes that were in this implementation were the Commercial Management, Task Management and Services, Management and Marketing processes HelpDesk.
The solution implemented was based on Microsoft Dynamics CRM platform. DevScope is Microsoft Dynamics CRM CSA (Certified Software Advisor)
* Soon available the case study with detailed information.
DevScope implements a solution based on six-sigma methodology in Chamartin Imobiliária
The project was based on the implementation of an OLAP and DW platform, about Microsoft Balanced Scorecards, SQL Server 2005 Analysis Services, and Repo[...]